I swear I need a 12-step program for cell phones. I have come to the realization that I am entirely dependant on my cell phone. It is my lifeline to the outside world. It has everything, phone, text, mms, camera, email, internet, instant messaging. I have the 2008 Sidekick Slide. The only Sidekick to be made by Motorola, and as much as I love my phone I hate it equally.
Once upon a time, I knew every single person I talked to's phone number by heart. All I had to do was pick up the cordless and dial. Today I realize that I only know about 10 numbers out of the 197 saved in my phone book. I rarely have an actual verbal conversation with someone, I got the Sidekick because I like to text, I prefer it because there are no more long drawn out silences for lack of answer, you just respond when you have something to say. I used to write letters, now I email or IM or text, its almost pathetic. The only problem is that 90% of the people I know are the exact same way. Entirely too dependant on technology. And when we get something good we are constantly on the look out for what’s better, newer, faster, and more efficient.
My decision to come up with this post (which would have been posted on Friday if I wasn’t having issues) came about because on Friday morning I woke up and was greeted with data service silence. The Danger/Sidekick/Hiptop server was down, its now Monday and its still down. Someone ruined my weekend!!! Not only did I not have internet access, but my phone decided that this weekend it was going to do its usual annoying re-boot shut down bullshit, so it deleted all of my contacts, from the phone and from my sim card. I had no way of getting a hold of anyone other than those 10 few people whose numbers I actually happen to remember.
Friday afternoon I got off work and called T-Mobile customer service to complain. I was on hold for 30 minutes, the only good thing was that for the first time since I got my sidekick a year ago I actually ran out of minutes, so for the inconvenience for the no end in sight server problems the nice people at T-Mobile comped me 200 free minutes so I could at least call the people whose numbers I don’t know. But derr to them it was Friday meaning the next day was Saturday and I have free weekends assholes!
Saturday I woke up and that’s when I realized that all of my information that wasn’t on my separate 1gig memory card was deleted. AHHHHHHHHHHHHHHH! So I called 55 minutes of boring hold music all I got was an IDK, there is no end in sight to this problem we have too many calls coming in you aren’t the only one with problems there’s nothing we can do asshole goodbye!
This morning I was like I AM NOT CALLING!!! I got this lovely message that said I needed to add money to my T-Mobile 2go account (I don’t have one of those cuz I don’t have a 2go phone!) in order to access data services WTF!!! So instead of calling I do the whole talk/chat live with customer service. It started off where I was #297 in the chat queue two and a half hours later I was barely at #69 then another 45 minutes later I finally talked to someone. Basically she’s sorry there’s nothing we can do your service might be returned at some point in time tomorrow maybe idk and because you weren’t able to access the services that you pay for we will give you 5 dollars in your flex account maybe if its approved for the inconvenience. Woopie I can buy two new ring tones. BLAH FUCKING BLAH!!
I need an intervention, there should never be a point in time where my cell phone not working right causes me to have a near anxiety attack moment.
The sad thing, I know that 90% of my friends needs to be right there with me in that intervention. And next week for the 4 days that my phone is off because I cant pay it until the 15th when I get paid again, I know that I will be in a coma, phone sick, like dope sick, needing to get my fix, and using my sisters phone wont help because she doesn’t have the fucking internet! OMG I'm getting hives just thinking about it, palms sweaty, eyes dilating. Dope/phone sick. Its sick! I need to cut back, who know that you could be addicted to technology, this reminds me of back in 99 when due to excessive yahoo chatting my dad broke the computer and I was in agony, oh the heartbreak remembering that sick and dying 386, soooooo sad.
So thanks to T-Mobile for fucking up my weekend and thanks to EliseL for giving me a mere 5 dollars in my flex account that wont do shit in the end but be money wasted and telling me that maybe tomorrow I might have phone service back. Maybe ill download The Clash as my new ring tone to match my call back ringers.
Until we meet again
Ciao.m.
Below is my conversation with the wonderfully not really helpful girl from T-Mobile
An agent will be with you in a moment. Thank you
for your patience. You are currently at position number 1 in the queue.
You have been connected to _Elisa L.
_Elisa L: Hi Megan , welcome to T-Mobile live
Chat. I’m _Elisa and I will be happy to assist you. Please give me a moment to
review your question.
_Elisa L: Good
afternoon, Megan. How are you today?
Megan
: Frusterated
_Elisa L: I
could imagine. I definitely understand your frustration.
_Elisa L: I know that it is just annoying and inconvenient
that your data, sounds, contacts, myFaves and other phone features are not
there, when they should be.
Megan
: right
Megan : and i
cant access my mobile desktop online either
_Elisa L: Oh no!
Megan
: plus the contacts that should be saved on my sim card arent there
either
Megan : i had 7 contacts
left on my sim card and they were all the tmobile numbers but none of the 100+
numbers i had saved there
Megan :
i thought the point of saving them to your sim was so that you had a back
up
Megan : but now i have
nothing
Megan : aaaaaaaaaaand to
top it off im being told that i have to add money to tmobile to go in order to
access the data services and i have that stupid flashing dollar sign
Megan : I know because ive called already
a couple of times and been put on hold for rediculous ammounts of time that
there are issues with the servers or whatever but are they supposed to effect us
like this?
_Elisa L: I understand how this
can be upsetting, Megan.
_Elisa L: Danger,
who is the maker of Sidekicks, is currently experiencing an issue with
connections to Sidekick services. At this time customers may be disconnected
from the service and unable to reconnect. Impacted customers will not have use
of e-mail, instant messaging, Web, Catalog, Applications, or Personal
Information.
Megan : oh this is
only like the millionth problem i have had since i joined tmobile last
year
_Elisa L: I regret that you feel this
way, Megan.
Megan : if i could
afford to break my contract i would go back to verizon or metropcs
Megan : in this day and age cell phones
are peoples life lines and connection to the outside world, this issue is
seriously malfunctioning my life right now not just my ability to make phone
calls, is there any end in sight?
_Elisa
L: Megan, I understand you are unhappy with the current service issues. I
know that I would be as well. However, at this point, once the server does come
back up, all of your information will be replenished to you.
_Elisa L: We have been informed that the outage should be
dying down within the course of today, possibly tomorrow.
Megan : ok so i will have all of my contacts
back?
Megan : and why cant i get
to my stuff by going to my.tmobile.com?
Megan : does it have to do with the same issue?
_Elisa L: Yes. Your contacts, pictures, call logs,
messages, and data services will be replenished within a four hour time frame,
once the server is back up and running.
Megan : ok thats all i want to know
_Elisa L: I can definitely check and see if there are
issues going on with the myT-Mobile service.
Megan : now because i have lost use of services
that i pay for am i going to be reimbursed for time lost?
Megan : because this is like 4 days out of the
month that i paid for
_Elisa L: I
sincerely apologize for any inconvenience this has caused you, and appreciate
your patience as we work hard with Danger/Microsoft to resolve this issue.
Services gradually began returning the evening of October 4, but because we want
you to continue to be a loyal Sidekick customer, I can credit you for the days
of data charges you have not had for your inconvenience. The five dollars will
appear on your next bill.
Megan :
ok
Megan : so what about this i
need to add tmobile to go money message im getting
_Elisa L: Your ability, Megan, to log in to your myT-Mobile
account should be up and running. You might have problems connecting to your
interface because of the outage.
Megan : ok that makes sense now
_Elisa
L: I can submit the credit for approval.
Megan : ok
_Elisa
L: I see that you currently only have $0.05 in your Flex Account. Applying
this credit will definitely raise your balance. We do, however, have to wait for
the request to be approved before we can add the funds.
Megan : ok
_Elisa
L: Is there anything else we can assist you with today?
Megan : no i guess that will do it after a 2 hour
online wait
_Elisa L: I appreciate you
being so patient while waiting.
Megan : thank you for your help
_Elisa
L: You are most welcome! Thank you for contacting T-Mobile Chat, and thanks
for being part of our family.
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